Microsoft Teams & eDiscovery – Coffee in the Cloud Video Summary & eDiscovery walkthrough

Just looking over some Teams video’s and Understanding eDiscovery in Teams video caught my attention and its a short video, after i watched the video i had a play and walk through what was demo’d on the video.

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We have Ansuman Acharya who’s program manager for Microsoft Teams, hes worked on the Teams Team since December. Team is fast and agile.

Talking about two main features

Compliance content and search (Legal and IT Admin)

Microsoft Teams the newest workload to join the Office 365 family

Where courts summon legal admins or compliance officers works with IT admins to look for content in Teams.

Security and Compliance centre is great place to look for this.

Let see how it works

Over in Security and Compliance centre

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Logged in as admin

Left we have search and investigation

eDiscovery

A new case has been opened for project red stone

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We switch over to teams and we can see there is a Team for Redstone

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This is subject for this case

We have Holds and have legal hold enabled on mailbox of Tucker Burns, using legal hold all communication in teams is on hold.

Content Search as well

first step is description of the case

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Then Holds which we can put users mailbox on legal hold to keep content. all information and interaction in teams is keep indefinitely. Group or team mailbox can also go on hold

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Compliance content search as well for Redstone

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Results

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We can see IMs in Teams

Exports – You can export the results as PST or multiple

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Members

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You can use e discovery for email and now Teams is included as well and Teams have been integrated and is fully compliant

You do have to be Office 365 admin, compliance admin which you need to assign to view and manage e-discovery cases.

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So i thought after this video and as screenshots from the video were pretty poor id have a play around and walkthrough what we watched and learn a bit around eDiscovery as i went.

In teams i created a new Teams called redstone and said a few words

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So go see if we can find this

Go to Security and Compliance centre when logged in as admin to your Office 365 tenant

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Then on the left menu expand

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Select e-Discovery

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Create a case

Copied the Redstone Trading Example from video

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Created a search

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Create a search

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Now when i try to preview

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So checked out permissions

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Clicked on eDiscovery Manager

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Edit eDiscovery Administrator and assign myself and thank you Winking smile

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Lets go back to eDiscovery and try and preview results

and it works

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Nice so i can see type as IM with the keyword redstone.

And heres my Teams Team with redstone and its worked Smile

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Content Search

thought id have a play with this as well, seems to already be part of ediscovery case but you can see here you can just do the search only for content.

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Ill do a search for redstone

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And you can view the results and export as well

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Export report i had to install

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Pasted the key in and

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and heres my files

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Well that was a look a eDiscovery and Content Search for Teams

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Video

UC and Cloud Day 2017 – Chatting with Ed Baker

I managed to grab a quick catch-up with MVP Ed Baker, Ed is part of the UC and Cloud Day team and we talk about UC and Cloud Day updates for 2017 with a new Cloud and Azure tracks and Ed was track organiser for Cloud and Azure tracks.

Ed was previously at Microsoft and know works for his own company Excalibur Services UK , hes also been awarded EMS MVP, Ed is also a Microsoft Certified trainer and regional lead and talks around Cloud training so a very busy guy.

Talking with UC and Cloud Day 2017 Sponsors – Geomant

Next up in the series of sponsors videos is Geomant where i managed to find Wesley Kozera, ive come across Geomant before for their call recording solution which we deployed for a customer. I was keen to learn more about what Geomant do and offer around Microsoft UC and Cloud space and more about their Buzz Easy product.

Who are Geomant ?

Goemant make customer interaction effortless so that you can drive up customer satisfaction, sharpen your competitive edge – and operate more cost effectively. Focusing on real-time, cross-channel communication, typically in the contact centre, we minimize the time and energy expended during customer interactions – by you and your customers – to create more productive and more rewarding customer relationships.

Buzzeasy Product

Buzzeasy – the Intelligent Customer Engagement Platform – revolutionizes how your customers can engage with your organization. Using the latest cloud and bot technology

https://buzzeasy.com/

Visit Geomant here

http://www.geomant.com/

Talking with UC and Cloud Day 2017 Sponsors – Yamaha UC

Whilst at UC and Cloud Day 2017 this year i spent the day talking to sponsors and hitting the vendor hall to learn more about them and what they offer in the Microsoft UC and Cloud Space.

I’ve got a series of videos to release which I’m editing but in this episode i talk with Russell Harpham from Yamaha UC around who are Yamaha UC and talking about their conference phone device.

Russell brought with him their new Yamaha YVC-1000MS conference room device which i really wanted to see and talk about so hope others find this useful.

Many thanks to Russell being the first sponsor up on the day to record a quick video with me.

Check out revolabs at https://www.revolabs.com/

Check out more from Yamaha UC on SfB devices https://uc.yamaha.com/skype_for_business/

 

Skype Operations Framework Christmas Updates – Quick Look at Quick Start and Content updates

The SOF team have given us all a festive treat before jolly Santa comes to town with some updates to the SOF website and content.

Full details can be found Here

https://techcommunity.microsoft.com/t5/Skype-Operations-Framework-Skype/A-Seasonal-gift-to-you-from-the-SOF-Team/ba-p/36225

Quick run over of the updates

Quick Start – I really like

What is quick start ?

Quick Starts an Interactive Guide to explore the SOF activities and associated assets based on your environment; whether that be a single site, multiple sites in one region, or a multi-national.

Lets take a quick look

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Click Quick Start

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Select current environment

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Select site deployment

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Click get started

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and here’s your content 🙂

I think a great way to help personalise your SOF plan and content for your deployment.

 

Also the following has been updated

SOF Plan, Deliver, Operate Phases, and SOF Academy content to incorporate the following new features of the Skype for Business Online Service:

  • Meeting Migration Service
  • Regionally Hosted Meetings
  • Skype Room Systems

 The SOF content for Regionally Hosted Meetings precedes general availability

Technical training for below to the Skype Academy

  • Meeting Migration Service
  • Skype Room Systems

Skype for Business Online Call Queue Preview Academy Summary

From the recent announcement on Microsoft Tech Community here regarding Auto Attendant and call queues in SfB Online i wanted to give a quick summary on Call queues and Auto Attendant. Ill post two posts one for Auto Attendant and one for Call queues.

I’ve just looked over the Skype Academy slide content slides available for download and wanted to write a quick summary of key points with the Call Queues and Auto Attendant. This ones on call queues. Link to AA post

Definitely check the slides out Smile some great awesomeness coming to SfB Online !

Call Queues

What is a call queue first off ?

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Accepts incoming calls and route calls to a group of agents, very similar to Response groups in Skype for Business Server with an on premise deployment but Auto Attendant and call queues have been rewritten for SfB Online.

Key Point – Can handle up to a maximum of 200 Calls

Comparison with SfB Hunt Groups

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Key Points

  • No Text to Speech or No speech to Text
  • Routing options are limited to Attendant routing only so all agents will get the call. There is not currently round robin, least active or priority options as there is on premise
  • No Sub Menus in the IVR

Greetings

  • Greeting are configurable with pre-recorded greetings
  • Callee Experience – If a call is ignored no missed call notification is generated
  • MP3, WMA or WAV supported
  • Max file size of 5Mb

Music on hold

Configuration Points

  • Key Point – Music copyright for music on hold, music music must be royalty free or royalties paid.
  • Service Number are required which are different to user telephone numbers
  • Service number have limits
  • Service numbers can be toll and toll free (Toll free required PSTN consumption billing)

Agent Routing Logic

  • Attendant routing only – When calls comes in all available agents will be offered the call, except agents on Do not disturb or offline.

Key Point Maximum 50 agents per Group

Licence , groups and numbers Prerequisites for Call Queues

  • Agent must have E5 or Cloud PBX
  • Agents must be Enterprise Voice enabled
  • Agent must be Skype for Business Online users
  • Agents must have Lync 2013, Sfb 2015 / Sfb 2016 clients or Cloud PBX enabled IP Phone
  • PSTN calling licence required for agents to forward to PSTN phones
  • Agents have to be a member of a distribution of security group
  • Maximum of 50 agents in group
  • Office 365 groups not supported

Training

  • Training of users is important – DND or offline means calls wont be offered to agents. DND could get set when sharing your desktop or presenting for example.

Deploying Queues Order

  1. Create Agent group – security / distribution list with max of 50 (May need separate groups for queues if containing more than 50)
  2. Creates service numbers
  3. Create greetings (optional)
  4. Determine limits – 200 max calls which is configurable to set the queue for lower.
  5. Overflow options – route to agent or disconnect call (if overflowing to another queue you must configure via PowerShell

Configuration via the Office 365 admin centre via a GUI which makes it super easy for admins to configure. Also configurable via PowerShell.

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Testing Call queues

Can be done via Skype for Business admin portal, clicking the button will call it via pstn.

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Migration from existing Call queues

  • Porting numbers is available
  • Inventory and see if your current call queues are fit for purpose or could they be better ?

References

https://techcommunity.microsoft.com/t5/Skype-Operations-Framework-Skype/New-Call-Queues-Preview-and-updated-Auto-Attendant-Preview/ba-p/35787

Lync Server 2013 November 2016 Cumulative Update 8 HF 1

Saw this last week and got some time to read up on the CU and wanted to wrote a quick summary and video of CU install process. Whilst researching this CU i came across Grieg’s blog post which i highly recommend reading  here and also Guy Bachars blog here

On review on Grieg’s post and Microsoft documentation the key feature that most people will be running to get the November 2016 CU is enabling the Mac client with Lync Server 2013.

But PLEASE NOTE when installing the CU there are additional steps that are required to complete the installation so please don’t miss these.

IMPORTANT INSTALLATION STEP

Step 4: Enable the Mobility service

To enable the Mobility service, run the following cmdlet:

Enable-CsTopology

Step 5: Enable the Unified Communications Web API

To enable the Unified Communications Web API (UCWA), you must run the Bootstrapper.exe tool again on all Lync Server 2013 Director servers, Standard Edition servers, and Enterprise Edition front-end servers on which the web components are installed and updated. The command to run the tool is as follows:

%ProgramFiles%\Microsoft Lync Server 2013\Deployment\Bootstrapper.exe

Update Commandlets !!

Also Grieg recommend running Update-CsAdminRole from Lync Management Shell to ensure any new commandlets are updated.

 

Lync Server 2013 November 2016 CU – KB2809243

Version 5.0.8308.974 – Lync update is written as CU8 Hotfix 1 – November 2016

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What’s NEW !
What’s New !
  • KB 3204553 Lync Server 2013 adds support for Skype for Business for Mac
    • Support for a desktop application type that uses Unified Communications Web API (UCWA). This enables the new Microsoft Skype for Business for Mac client to communicate together with Lync 2013.
    • Support for making emergency calls from web clients, mobile clients , and the new Skype for Business for Mac clients.
  • Note This feature is supported only for non-ADFS deployment.
Improvements and fixes in the November 2016 update

This update improves the experience of moving users in a Lync Server 2013 environment.

For this point i cant find any information on what this means or brings to the Lync Server 2013.

Fix and Improvement Symptom / Cause
I cant find any information to say what this at all.
You cannot see a user’s telephone number (work number) on contact card through a Microsoft Skype for Business mobile client that connects to Microsoft Lync Server 2013.

Note This issue doesn’t occur in desktop versions of Skype for Business.

Assume that you have the Lync Mac Meeting add-in enabled in Microsoft Outlook for Mac. When you click an online meeting link in Outlook, Safari or Firefox is started. Then, you click Join using Lync for Mac or Communicator for Mac, Skype for Business for Mac opens, and you receive the following error message:

You’re not setup to join Skype for Business Meeting.

Consider the following scenario in a Microsoft Lync Server 2013 environment:

  • You’re using an Apple iPhone or Apple iPad that’s running Apple iOS 10.0.
  • You have Microsoft Skype for Business 2015, Lync 2013, or Lync 2010 installed on the device.
  • You try to join a meeting from outside the Skype for Business or Lync app. For example, you tap the Join Meeting link in an email message or calendar appointment in an app other than Skype for Business or Lync.

In this scenario, the device tries to start the desktop version of the website instead of the mobile version. The desktop version won’t try to start the app. Therefore, you can’t join the meeting.
Note The mobile version would try to start the Skype for Business or Lync app and join the meeting, or redirect you to the app store if it can’t join the meeting.

There’s an update for UCMA 4.0 run time – https://support.microsoft.com/en-us/kb/3200080

This notes a Restart of the computer is required.

Restart requirement

You must restart the computer after you apply this cumulative update.

 

When installing i did get prompted to restart

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There seems to be quite a few components that require updating with November 2016 CU Update.

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Download Link

https://support.microsoft.com/en-us/kb/2809243

References

https://support.microsoft.com/en-us/kb/2809243

https://greiginsydney.com/lync-2013-server-update-november-2016/

https://support.microsoft.com/en-us/kb/2809243