Lync Room System April 2015 Update 15.13.02 :)

Biggest enhancement here allowing the use of SCEP 🙂 recently there hasnt been any antivirus that could be used with the LRS which has raised quetions when discussing LRS with customers. Its great to see that microsoft have listened and allowed SCEP now.

Also there are a number of MS updates as well 🙂

This update provides the following improvements:

 

CU Download

You can download the exe and extract the new files or you can download the full download from SMART (if using SMART) and grab the new updates already extracted below.

https://support.microsoft.com/en-us/kb/3048567

SMART Full Download

http://downloads.smarttech.com/software/smartroomsystem/smartroomsystem15.13.2.zip.

SCEP Installation Instructions

https://support.microsoft.com/en-us/kb/3061980

Full SMART Update details

http://knowledgebase.force.com/articles/PRODUCT_NOTIFICATION/Summary-of-SMART-Room-System-for-Microsoft-Lync-software-updates?q=SMART+Room+system+for+Lync&l=en_US&fs=Search&pn=1

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LRS Admin Portal after Skype for Business InPlace Upgrade – cant reinstall

If you use the LRS admin portal on your FE its recommended to remove this before an InPlace upgrade but if you try to install it after it will fail.
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watch this space as ill see what we can do.

Update – new sfb lync room system admin portal Download

http://www.microsoft.com/en-us/download/details.aspx?id=46906&WT.mc_id=rss_alldownloads_all

SMART Room System for Lync – Extra Small Review

Had an installation of an Extra Small SMART LRS this has a single 55” display designed for smaller meetings rooms. On SMART website it state four people but you can get more people in the room depending on the layout.

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Here’s a couple of difference i found when comparing against the larger models with 70 and 84” displays.

  • Much smaller display quite noticeable when using whiteboard
  • Ideal for smaller meeting room spaces
  • Console PC is not installed in the display but installed is a caddy fitted to the wall behind the screen.
  • Input Source is HDMI1 / USB1 needs setting to HDMI1
  • No Lync Room reset available when using the remote
  • Separate Power supplies are used for speakers and camera attached to the back of the screen
  • Camera has a bracket fixed to the top of the screen and is attached with single screw to the bracket.

Overall is a good system for smaller meetings room but if you can get the Small system with 70” display i would go for that model or bigger if you can 🙂

Lync Room System Admin Portal Diagnostic Logging error – Make sure the path is in a UNC directory and starts with two backslashes e.g \\mypc\myshare

Came across the below error when trying to save log files from an LRS in the LRS admin Portal.

Make sure the path is in a UNC directory and starts with two backslashes, e.g \\mypc\myshare. If you are also specifying a fileName, the extension must be .zip.

Failed to send command to the room

I had the share in the format \\servername.domainname.com\LRS\logs\

I could navigate to the share so the path was ok, i set permissions to everyone to see if it was permissions and that didn’t fix it.

So i tried the path without the domain name so

\\servername\LRS\logs\

and it WORKED ! lol gotta laugh at these quirks 🙂

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Lync Room Systems and WSUS Updates

Following on from the LRS Internal updater server blog post i wanted to give me details in what i found when trying to use WSUS with LRS’s.

It appears although WSUS is allowed to be configured in the LRS and SMARTs documentation and Microsoft KB mentions using WSUS but it seems the LRS wont use WSUS even if you configure it to!!!

LRS have two updates

  • Microsoft Updates
  • OEM Updates (SMART, Polycom, Cestron)

There are two ways to apply each update

  • OEM and Microsoft Update Server (Online)
  • Internal Update Server (Offline)

OEM and Microsoft Update Server (Online)

If you allow your LRS internet access either directly or through a proxy server the LRS will download and install its updates from Microsoft Update server and from an OEMs update Server so job done.

This relies on the LRS being allowed to access and be able to download its updates. In some scenarios and customer environments this is not allowed so you need to setup an internal update server to provide updates for the LRSs without internet access.

Internal Update Server (Offline)

In the case where allowing your LRS internet access is not an option you should set up an internal server on your network and manually download the update files from the OEM to an internal server using IIS and configure the LRS to download its updates from the Server. (If you need to deploy one check out my blog post)

But what about WSUS Server for my Microsoft Updates !

BUT what about the Microsoft Updates and the option to use an internal WSUS for the Microsoft Updates!!!!

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Your first thoughts are ok i need to point the LRS to a WSUS Server to get the Microsoft Updates for Windows 7 embedded as documentation mentions this can be used.

I found that if you configure the LRS to point to the WSUS Server http:\\wsusserver:8530 the LRS never reports into WSUS even after a restart. I tested the LRS connection to WSUS via cmd and internet explorer and it worked ok.

I checked the registry on the LRS for Windows Update settings under

  • HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate
  • HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU

and found that although WSUS was configured and enabled the registry key values were in fact set to NOT use a WSUS server!

AUOptions – 0

NoAutoUpdate – 1

I did mange to modify the registry and get the LRS to report into WSUS but i wont mentions what i did as if you read on you shouldnt use WSUS it seems.

This made me think perhaps this is by design, i decided to look into the update package downloaded from SMART to see if any Microsoft OS updates are included in there and yes they are. particularly update 15.12.1 where they 34 updates.

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I checked the SMART documentation again and its mentioned you can configure WSUS and to check i wasnt going crazy.

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and the Microsoft CU KB mentions WSUS under Intranet Server Updates as well.

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When you think also as the LRS is an appliance how do you know what Microsoft Updates approved  and are supported for the LRS to not break it  ?????

I reached out to SMART and im waiting for updated documentation on this as i found it very confusing and spent ages on this for something that appears not be needed / should be used.

In Summary

SO my understanding now is that when you use an internal Update Server to apply the OEM update this ALSO applies the Microsoft updates! and you should not configure the LRS to use WSUS.

I did however find on the Cestron Site a PDF that confirms my findings

http://support.crestron.com/app/answers/detail/a_id/5462/~/crestron-rl,-firmware-update-and-notifications

Note:  The “Microsoft Updates” section does not need to be set and is overridden by the “OEM Updates” section

What id like to see now is updated documentation from SMART and Microsoft to confirm this. Perhaps WSUS has been left in the LRS settings for the future maybe but for not its confusing !

Lync Room System – Deploy Internal Update Server

I had to recently deploy an internal update server for LRS that didn’t have internet access to get the LRS updates.

  • From a Windows Server you first need the add the IIS Role so lets get this added as my server doesnt have it.
  • From Server 2012 R2 from Server Manager go to Add Roles and Features

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  • At Server roles select Web Server (IIS)

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  • Click Add Features

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  • Accept default Web Server roles services and click Next

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  • Click Install

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  • After IIS is installed Successfully go to Administrator Tools and you should see IIS Manager and open it

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  • From IIS the computer name and right click on Sites
  • Select Add Website

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  • Add Site Name
  • For Physical Path select Browse and Make a new Folder called LRSUpdates

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  • For the bindings leave as http select an IP or leave all unassigned and a free port number.

Please note if other websites are being used even the default website you will need to select an another available free port and remember to reference the port number in the url later if you are using a port other than 80.

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  • If the port is left as 80 you will get the below prompt as the default website is currently using port 80 and only one site can be started. If you want to use port 80 select Yes.

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Thats IIS installed, website created (but stopped) and a virtual directory mapped to a c:\LRSUpdates we will now change update the settings of the website.

Add additional MIME types – IMPORTANT

Add msu, upg, and csz as MIME type in IIS for application/octet-stream

Select the LRSUpdates website and in feature view select MIME Type

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Click Add MIME Type extensions (far right)

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Once you have added all three MIME types you can sort by Entry Type to view them. They are specified as “Local”

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Lets get that website Started up !

Now the Website is setup but the website is stopped and cant be started yet as the Default website is still using Port 80 which is the same port as the LRSUpdates site we created.

You can either remove the default site by right clicking and selecting remove or edit the bindings and change the port number of the default website.

I updated default website port number to 8080 and restarted the Default website so it uses the updated port see below.

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Start the LRSUpdates website by right clicking the site > Manage Website > Start

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With the website started lets get the updates in the virtual directory

Create a new folder in LRSUpdates called LRSUpdates and copy the contents of the SMART 15.12.2 update or later from here

Copy the contents to the c:\LRSUpdates\LRSUpdates folder that was created previously. The folder structure should look like the one shown below.

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Check that the website is serving the files as expected from a browser check you can go to the directory.

http://lr01.ucmart.co.uk/lrsupdates/

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We can also check it serving files by requesting one

http://lrs01.ucmart.co.uk/LRSUpdates/SMARTLyncRoomUpdates.exe

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I also created a separate folder so i could point one LRS at this folder instead to apply new updates to a single LRS before rolling it out to all the LRSs. Better safe than sorry 🙂

My other folder is below LRSTestUpdates

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and i copied the same contents in here for the moment. When new updates are released now they have a newer version and only the new update needed adding for example i would expect 15.13.0 perhaps next who knows maybe the Sky4B update !

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http://lrs01.ucmart.co.uk/lrstestupdates/

After all this if your still with me the website is done and we need to point our LRSs to it. Grab a brew and go the LRS and we can set the update URL from the admin settings.

Configure LRS to use Update Server

Enter Administrator mode using admin creditionals in system settings go to Web Updates

Under OEM Updates select “Download from internal server”

Enter the http url that you created and tested before http://lr01.ucmart.co.uk/lrsupdates/

and Press “Apply & Restart”

Please note that you must apply and restart before the new url is saved and applied.

"Please note that the internal Server URL also applies for the Microsoft Updates but leave this as "Download from Microsoft Update Server" I have also tried to get the LRS to use WSUS but it appears the option here is not used. Im waiting for SMART to confirm this. Even though the WSUS Server is enter the registry is set not to use a WSUS Server. ermmm very confusing.

After adding the url to force the update to apply enter admin mode go to web updates and press “Check Updates and Install” or you can wait till 3am if automatic updates are enabled.

If the update is successful the LRS will check for updates and the update process will start if your a base version of 15.02 it will be a while. 2 – 3 hours depending on LRS and LRS disk type. SSD are much quicker.

If it fails to check and reports LRS is up to date you can test if the LRS can reach the update server via cmd and you can also test using iexplore.exe.

To access these use system settings and access the control panel and explorer.exe.

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If the updates are not applying please check the event viewer on the LRS

To access the Admin logs,

click Applications and Services Logs > Microsoft > LyncMeetingRoom > Console.

In the Admin panel, click the Task Category heading to organize the error logs.
Look for any errors with UpdateService in the Task Category column, especially any errors with the Event ID 2043 and the Source is Console.

Lync Room System (LRS) software 15.12.02 – March 2015

Lync Room System (LRS) software 15.12.02 – March 2015

Just noticed that SMART and Microsoft have released a new CU for SRS. This is version 15.12.2. This was released on the 6th March 2015.

Updates included in 15.12.2 update include:

  • Adds support for SMART’s USB-bridge cable with firmware version 1.4.1.0.
  • Adds support for new G5 series SMART interactive flat panels.
  • Improves guest computer video capture reliability when used for permanently connected in-room computers.

Not a big update in terms of features and looks more of a compatibility update for new SMART rooms systems and USB bridge. The Room PC video reliability fix looks a good update to have for your LRS.

How to update

Grab the update for your internal SMART update server here:  http://downloads.smarttech.com/software/smartroomsystem/smartroomsystem15.12.2.zip

Or

Or update the OEM updates URL on your LRS  manually to. (Pleas note LRS required direct Internet access to download and apply updates)

http://downloads.smarttech.com/software/smartroomsystem/15.12.2

Inside the 15.12.2 update folder

There is only a “smartroomsystem.msi” file so looks like no new Lync 2013 client or OS updates in this release.

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