Logitech Brio 4K Stream Edition – Windows Hello not working and the search for the mystery firmware

So i recently brought a Logitech Brio 4K Steam Edition from Amazon on a black Friday week deal and noticed this was a Logitech Brio Ultra HD Pro and a Logitech Brio Steam Edition, odd! i didn’t realise there was more than one Brio, I thought a Brio was a Brio!.

Here’s what i saw on Amazon, as you can see the Stream was £111 vs at the time £199 so a good saving on the Stream.

So i had a read up online and found some posts stating the main differences between the Pro and the Stream Edition were the packaging is different (i can live with that), the Stream Edition included a 12 months licence premium XSplit licence (bonus) but they run different firmware although its believed the hardware is the same (Sound ok). So perhaps a bit of marketing consumer vs business.

The Stream seems to be more for the gamers and streamers. I also checked the Teams Certified device page and it lists the Brio 4K Webcam as certified and not specifically calling out the Pro or Stream so believe the Stream should be a certified device.

Link to Reddit discussion.


I noticed a comment on Amazon as well on the Stream page so i was warned!

So i still brought the Stream Edition as it was cheaper of course 🙂 i thought bargain!

Windows Hello time or maybe not 😦

Then i got my Stream and thought great it looks like a Brio, yes the box is different and i have a free xsplit licence! Win Win! First i wanted a USB windows Hello camera and for some reason it didn’t work with Windows Hello 😦 nooooo, perhaps it was too good to be true.

The Search starts

So off i went and downloaded the Logi software and OMG there is so many logi tools it seems that do the similar job with Logi capture, Logi GHub, tune and camera settings.

I believe GHub is the latest and greatest so tried that, as Windows hello wasn’t working i checked firmware was up to date and it said it was so that was odd. I tried Logi Capture and no joy as well so gave up on them.

I searched on Logi support site and couldnt find the Brio stream only its friend the Brio Pro. Where are you Stream!

I then started searching for Windows Hello not working on Brio Stream and started finding more and more posts and then i remembered the comment on Amazon about different firmware between the Pro and the Stream! nooo! why didnt i listen and i was warned! So there must be different firmware out there somewhere.

I searched Logi site and just couldnt find the Stream device on their webcams just the Pro! again! I download a firmware update tool from the Pro page but it said device not found 😦 arghhh confirms different firmware story. Again!

Getting Closer

Then i found a support article for “Use Brio 4K Stream Edition webcam with Windows Hello”, thats what im trying to do! so maybe getting closer!

I spotted another downloads section and i found even more software ! but there was a Brio 4K Stream Firmware Update! Interesting!

There was two firmware update of course that was 😉 so checked them both and the one at the top was the latest so downloaded this and installed !

I found it !

Download here – https://support.logi.com/hc/en-us/articles/360024839733-Downloads-BRIO-4K-Stream-Edition

I Installed this and firmware was not up to date and running 1.1 and this was 1.3.14 so i updated the Stream 🙂 and guess what ?

Windows Hello works now with updated firmware! Magic!

But if go Logi GHub and check the firmware against the Logi 4K Stream Edition firmware update tool they are different as shown below! 😦

Not sure why it even shows Brio 4K Stream in GHub so it knows its a Stream but its showing 2.0.2 and up to date again.

Well thats was great fun and perhaps next time ill listen to the amazon comments and save myself some time over saving money!

Hopefully this helps someone 🙂

Brio Stream product page with tech Specs on Logi Site


If you want to read up on the Brio Pro NOT the Stream page link is here as well

Brio Pro product page with tech Specs on Logi Site


Logi please could you make it easier to 1. find the Stream on product page and 2. consolidate all the software or remove older version.

One thought on “Logitech Brio 4K Stream Edition – Windows Hello not working and the search for the mystery firmware

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.