Teams On Air: Remote Assist with Microsoft Teams and Hololens

Todays Teams On Air feature Teams and Hololens so was keen to learn a bit more.

you can watch a reply at http://aka.ms/TeamsOnAirReplay

Todays host is Delanda Coleman joined by Sandhya Rao

Sandhya Rao works on being mixed reality into Teams

Using Remote Assist which is a hololens app

Remote assist and teams focuses on first line workers, first line works as service technician, factory workers, doing technical work and sometimes they need a little more help, they could use hololens to help solve this, priory to this a lot of Frontline workers email or call someone and go back and forth and explain what’s going on and how it works, experts on call sometimes have to come onsite to fix something which can be expensive.

Remote assist helps by allowing the front line worker with hololens to call a expert using teams in real time.

calling teams user

Jump into Demo

Kate is calling

Kate is using a hololens

As Kate moves around we see everything she sees and also we can see the call window

Follow her round and help her out

Kate asks for some help with a audio mixer and the microphone isn’t working

We first move the call window to the left to focus on the mixer

Look at soundboard, Kate needs help

We can highlight inputs on sound bar

add arrows

check dial

check connections to mic is good

annotate on top of the image

she can see annotations as they are being drawn using mixed reality toolbar, inking, pull up files from OneDrive into user space

reduce it takes to fix problems using teams and hololens

a lot of first line workers have issues that took days weeks to solve, using remote assist and Microsoft Teams

Questions

If your a Teams customer your half way there, Windows 10 desktop with Teams, remote worker needs hololens from Microsoft store, you will need to download remote assist app. Avaialble for public preview. as long as you both have teams you can make calls.

Rooms and devices space integrating mixed reality and AI integrate with devices into Teams and voice assistance.

Any success stories out there ?

Yes, quite a few using remote assist and teams, great feedback, very useful in manufacturing, education, healthcare and interested in mixed reality overall to improve products and processes.

Quick Break to learn about survey monkey and Teams

easy to work together on survey project where you are already collaborating

from the store add survey monkey to teams to view results, quick polls, feedback

view results right in Teams

set up connectors so you can see when new surveys are receiving and act in realtime

follow-up with teams and @mention surveybot

Summary from me.

Overall i think the idea of Mixed reality and Teams is awesome and i hope its adopted, i can see the great use cases and its definitely the future. Why send out out an engineer when you have the view what the person is seeing and collaborate and work on the issue in real-time there and then. I wonder if emergency services and rescues could adopt this as well to save lives. The possibilities are endless im sure ! i just need to get me a hololens now Smile