Skype for Business Online Cloud PBX with PSTN Calling – Phone Number Requests Forms

Noticed this on twitter over the weekend from @RandyChapman, so wanted to have a bit of look at this. Thanks Randy.

Seems this is a manual process for requesting new subscriber telephone numbers for users using SfBO Cloud PBX with PSTN Calling. This is where Microsoft is your Telco provider and all PSTN services are delivered by Microsoft in Skype for Business Online.

Its noted there are some countries/regions that you can’t get phone numbers using the Skype for Business Online admin centre. Instead you will need to download the correct country/region form and submit it to Microsoft. Once Microsoft receive the request , their service desk will help customers with getting new phone numbers.

It doesn’t say which countries specifically you have to use the forms for as all PSTN Calling countries have a form available it seems, but it does note – Belgium, Germany, Ireland and the Netherlands are only available to preview customers (early adopters).

Perhaps after countries are out of preview the online new telephone provisioning process may be added to admin centre.

This is noted for requesting only new “subscriber” phone numbers and NOT service numbers. Subscriber numbers are numbers that are assigned to your users.

To request new telephone number manually and not via the Skype for Business Online admin centre there are some forms available for download.

You can use these forms to request new subscriber (user) phone numbers that aren’t listed in the Skype for Business admin center.

List of Forms for download

  • New Phone Number Request for Belgium (Geographic numbers) (v.1) (en.US).pdf
  • New Phone Number Request for France (Geographic numbers) (v.1) (en.US).pdf
  • New Phone Number Request for Germany (Geographic numbers) (v.1) (en.US).pdf
  • New Phone Number Request for Ireland (Geographic numbers) (v.1) (en.US).pdf
  • New Phone Number Request for Spain (Geographic numbers) (v.1) (en.US).pdf
  • New Phone Number Request for the Netherlands (Geographic numbers) (v.1) (nl.NL).pdf
  • New Phone Number Request for the U.K. (Subscriber geographic numbers) (v.1) (en.US).pdf
  • New Phone Number Request for the U.S. (Subscriber numbers) (v.1) (en.US).pdf

Download link HERE

https://www.microsoft.com/en-us/download/details.aspx?id=55490&WT.mc_id=rss_alldownloads_all

Quick look at a form

image

image

The form for each country looks the same but the example text in the table is different.

Also all form except the Netherlands are in English.

Notes the following as important on each form

IMPORTANT
1. Please submit requests for different type of numbers in different form submissions. You
can only request one number type per request/form. More Info.
2. You can list only one “emergency calling address” per request/form.
3. Please submit requests for different cities in different form submissions. You can only
request one city per request/form.

It also doesn’t list where to send the forms so perhaps these will be updated soon.

References

https://www.microsoft.com/en-us/download/details.aspx?id=55490&WT.mc_id=rss_alldownloads_all

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