Well its happy Busy on Busy day for SfB Server with cumulative update 3.
Its a very commonly asked question when moving from a PBX to Lync or Skype for Business Server ive found. Where is the busy tone ? Why am i receiving a toast pop up for a call when im busy / already in a call ?
There are two options with the new busy policy and its enabled for EV and non EV users. The policy can be set for all the users, users on a pool or individual users but it would affect all a users endpoints ie, sfb client, LPE, mobile client etc if your busy then your busy on all your devices.
Two Options
- Busy on Busy: New incoming calls are rejected and sent a busy signal when the user is busy.
- Voicemail on Busy: New incoming calls are forwarded to voice mail when the user is busy.
One feature that commonly do is whilst having an IM “free for a call” and then we end up calling each other at the same time and hitting voicemail. Now if two users call each other at the same time from any Skype for Business endpoint, both calls are rejected and sent a busy signal.
Also which i think is great is users are notified of calls that they missed because of a Busy Options setting. Notifications are sent through voice mail, through missed call notifications in Skype for Business clients and devices, and through email 🙂 so you know if someone hits busy so you can call them back 🙂
Configuration wise it looks like SfB Management shell and can be set at different levels which is great 🙂
- Enable or disable Busy Options Voice Policy for the enterprise
- Administer Busy on Busy or Voicemail on Busy for all the users in the enterprise
- Administer Busy on Busy or Voicemail on Busy for all the users homed in a particular Front End pool
- Administer Busy on Busy or Voicemail on Busy for a list of users
- Administer Busy on Busy or Voicemail on Busy for a single user
- View users who are currently enabled for Busy on Busy or Voicemail on Busy
Ill see if i can post some screenshot once i get CU3 on my lab.
Microsoft KB with full Details
https://support.microsoft.com/en-us/kb/3137160
Download Cumulative Update 3
Martin Boam's Microsoft Blog 