Microsoft Teams – "We weren’t able to enable the conferencing bridge"

Had an issue recently where Microsoft Teams users despite having Audio Conferencing enabled on their user in Office 365

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The Teams and Skype Admin centre was displaying Audio Conferencing “Off” for the user.

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When we went into the user and tried to Edit the Audio Conferencing settings we get an error

“We weren’t able to enable the conferencing bridge”

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Fix

The fix for this was to assign the user a “Skype for Business” licence as there seems to be a requirement for an SfB Licence for a Teams user to use Audio Conferencing.

Once we added Skype for Business Audio Conferencing was successfully enabled for the user 🙂

I think this will be changed in the future but for the moment if you come across this problem this should resolve it.

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